Privacy Policy — 5bww Online Casino Philippines

1. Introduction

1.1 This Privacy Policy applies to all personal data processed by 5bww in connection with the operation of the 5bww online casino and sports betting platform at 5bww.club (the "Platform"). It covers data collected through the Platform, through customer support interactions, and through any other means by which 5bww collects information from Players and visitors.

1.2 This Privacy Policy should be read alongside the 5bww Terms and Conditions, which govern the overall relationship between 5bww and its Players. Capitalised terms not defined here have the meanings given in the Terms and Conditions.

1.3 5bww is committed to handling personal data responsibly and in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines (the "DPA") and its Implementing Rules and Regulations, as well as other applicable data protection laws and gaming regulations.

2. Data Controller

2.1 For the purposes of applicable Philippine data protection law, 5bww is the personal information controller in respect of the personal data of Players and visitors processed through the Platform.

2.2 Questions, requests, and complaints relating to the handling of personal data by 5bww should be directed to the 5bww Data Protection Officer via the contact information in Section 16 of this Policy.

3. Personal Data We Collect

3.1 5bww collects the following categories of personal data in connection with the operation of the Platform:

Category	Data Elements	Purpose
Identity Data	Full legal name, date of birth, nationality, government-issued ID number, photograph	KYC verification, age confirmation, account registration
Contact Data	Mobile number, email address, residential address	Account communications, OTP delivery, support
Financial Data	GCash number, Maya account, bank account details, transaction history	Payment processing, withdrawal verification, AML compliance
Technical Data	IP address, device type, browser, operating system, session timestamps, login history	Security, fraud prevention, session management
Gaming Data	Bet history, game sessions, bonus usage, win/loss records	Regulatory compliance, responsible gaming monitoring, dispute resolution
Communications Data	Support chat logs, email correspondence, complaint records	Customer service, dispute resolution, quality assurance

3.2 5bww does not intentionally collect sensitive personal information as defined under the DPA unless strictly required for KYC compliance (e.g., government-issued ID photographs) or as otherwise required by applicable Philippine gaming regulations.

4. How We Collect Personal Data

4.1 5bww collects personal data through the following means:

• Directly from you — when you register an Account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a promotion;
• Automatically — through cookies, server logs, and tracking technologies when you use the Platform;
• From third parties — from payment processors such as GCash and Maya for transaction verification, from identity verification service providers, and from fraud prevention services.

5. How We Use Your Personal Data

5.1 5bww uses collected personal data for the following purposes:

• To register and manage your 5bww Account, including identity and age verification;
• To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other available Philippine payment channels;
• To provide, operate, and improve the 5bww Platform and its game and betting services;
• To comply with legal obligations under Philippine gaming regulations, anti-money laundering laws, and the DPA;
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct;
• To communicate with you regarding your Account, transactions, promotions, and important Platform updates;
• To administer 5bww's responsible gaming tools, including deposit limits, session reminders, and self-exclusion;
• To respond to customer support queries and resolve disputes;
• To conduct internal analytics for the purpose of improving platform performance and the Filipino player experience.

6. Legal Basis for Processing

6.1 5bww processes personal data on the following legal grounds as recognised under the DPA:

• Contractual necessity — processing required to perform the contract between 5bww and the Player, including account management and payment processing;
• Legal obligation — processing required to comply with applicable Philippine laws, including gaming regulations, anti-money laundering obligations, and tax reporting;
• Legitimate interests — processing for fraud prevention, platform security, and service improvement where such interests are not overridden by the Player's rights;
• Consent — for optional communications and marketing, where the Player has expressly agreed to receive such communications.

7. Data Sharing and Disclosure

7.1 5bww does not sell, rent, or trade personal data to third-party advertisers or data brokers. Personal data is shared only in the following circumstances:

• Payment processors — GCash, Maya, and other payment partners receive transaction-relevant data to facilitate deposits and withdrawals;
• Identity verification providers — third-party KYC and age verification services receive identity documents to complete required verification checks;
• Game providers — software providers such as JILI, PG Soft, Evolution, and others may receive pseudonymised game session data for game operation and dispute resolution;
• Regulatory authorities — PAGCOR and other relevant Philippine regulatory bodies, law enforcement agencies, and courts may receive data as required by law or legal process;
• Fraud prevention services — shared indicators of suspected fraud to protect the integrity of the Platform and the interests of all Players;
• Professional advisers — legal, accounting, and compliance advisers under confidentiality obligations.

7.2 All third-party service providers with whom 5bww shares personal data are required to handle such data in accordance with applicable data protection standards and are prohibited from using it for purposes beyond those for which it was shared.

8. International Data Transfers

8.1 Where personal data is transferred to service providers located outside the Philippines — for example, game server infrastructure or global fraud prevention networks — 5bww implements appropriate safeguards to ensure the data receives protection equivalent to that afforded under the DPA.

8.2 Players who wish to obtain information about the specific safeguards in place for international transfers may contact the 5bww Data Protection Officer using the details in Section 16.

9. Data Retention

9.1 5bww retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with applicable legal, regulatory, and accounting obligations.

9.2 Account data is retained for a minimum of five (5) years following Account closure, as required by Philippine anti-money laundering regulations. Gaming and transaction records are retained in accordance with applicable PAGCOR record-keeping requirements.

9.3 Where personal data is no longer required for any legitimate purpose, 5bww will delete or anonymise it in a secure manner.

10. Your Data Subject Rights

10.1 As a data subject under the DPA, you have the following rights in respect of your personal data held by 5bww:

• Right to be informed — the right to know how your personal data is collected and processed, as set out in this Privacy Policy;
• Right of access — the right to request a copy of the personal data 5bww holds about you;
• Right to rectification — the right to have inaccurate or incomplete personal data corrected;
• Right to erasure — the right to request deletion of personal data where there is no longer a lawful basis for retention, subject to legal and regulatory retention obligations;
• Right to object — the right to object to certain types of processing, including direct marketing;
• Right to data portability — the right to receive your personal data in a structured, machine-readable format where processing is based on consent or contract;
• Right to file a complaint — the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

10.2 To exercise any of the above rights, contact the 5bww Data Protection Officer at the address in Section 16. 5bww will respond to verified requests within thirty (30) days, or such other period as prescribed by the DPA's implementing rules.

11. Cookies and Tracking Technologies

11.1 5bww uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies — required for the Platform to function, including session management and login state maintenance. These cannot be disabled without affecting Platform functionality.
• Functional cookies — used to remember your preferences, such as language settings and platform layout choices.
• Analytics cookies — used to understand how Players interact with the 5bww Platform so that 5bww can improve performance and user experience. Data collected is aggregated and anonymised where possible.

11.2 You may manage and delete cookies through your browser settings. Disabling essential cookies will affect your ability to use the Platform, including logging in to your 5bww Account.

12. Security

12.1 5bww implements technical and organisational security measures appropriate to the risk posed by the personal data processed. These include SSL encryption for data in transit, encryption of stored sensitive data, access controls restricting data to authorised personnel, regular security assessments, and automated monitoring for unauthorised access.

12.2 In the event of a personal data breach that is likely to result in risk to the rights and freedoms of affected Players, 5bww will notify the National Privacy Commission and affected individuals in accordance with the notification requirements of the DPA.

12.3 While 5bww takes reasonable steps to protect personal data, no online platform can guarantee absolute security. Players are encouraged to use strong unique passwords and to enable two-factor authentication on their 5bww Accounts.

13. Children and Minors

13.1 The 5bww Platform is strictly for adults aged 21 and above. 5bww does not knowingly collect personal data from individuals under 21 years of age. If 5bww discovers that personal data has been collected from a person under 21, the associated Account will be closed and the data deleted in accordance with applicable law.

13.2 If you believe that a minor has registered an Account or provided personal data to 5bww, please contact 5bww support immediately.

14. Third-Party Links

14.1 The 5bww Platform does not contain links to external third-party websites as a matter of policy. To the extent any third-party content or service provider interfaces with the Platform, those parties operate under their own privacy policies. 5bww is not responsible for the data practices of third-party payment providers, though it requires them to maintain data protection standards consistent with applicable law.

15. Changes to This Privacy Policy

15.1 5bww may update this Privacy Policy from time to time to reflect changes in legal requirements, platform operations, or data processing practices. Material changes will be communicated to registered Players via their registered email or mobile number, and by notice on the Platform, no less than fourteen (14) days before the changes take effect.

15.2 Continued use of the Platform following notification of an updated Privacy Policy constitutes acceptance of the revised policy. Players who do not accept the revised policy should cease use of the Platform and may close their Account.

16. Contact the Data Protection Officer

16.1 For questions, data subject requests, or complaints relating to this Privacy Policy or 5bww's handling of personal data, please contact the 5bww Data Protection Officer: